Frequently Asked Questions

  • Our team of technical experts is available to answer your questions before, during, and after your purchase. They can help you answer technical inquiries on products, resolve technical problems, resolve compatibility issues, and cross-reference integrated circuits for you. Just send us an e-mail at , or give us a call at +1313-636-4786 for our pleasure to be at your service.

  • Security is a top priority here at VTech Hub. When you send us your information, you can rest assured that it is protected. We use the latest 128-bit SHA1 SSL 3.0 transport security to encrypt your sensitive data. VeriSign certifies our website’s identity to help protect you from hackers and fraudsters.

  • Please inform us and request an RMA number within 24 hours, you will receive your RMA number by e-mail or fax. If you would like to speak with a customer service representative, call us at +1313-636-4786. Write the RMA number clearly on the outside with permanent marker. Please be aware that it can take as long as 30 days to receive a refund check or replacement item.

  • All our purchases come with a 30-day money-back return policy, plus a 90-day VTech warranty against any manufacturing defects. All our products come with a one-year warranty. Defective items must be shipped prepaid. This warranty shall not apply to any defects caused by the customer through improper assembly, product modification, negligent operation or handling.

  • Orders received on weekdays before 6 PM (Eastern Time) are shipped after 3 days (subject to credit approval and stock availability). Orders received on weekends or U.S. holidays will ship on the next business day. Some items are stocked at our satellite warehouse. These items typically require 10-14 days to receive internationally. You can check availability on the product page, which will tell you how many days until we can ship your order after receipt of order (ARO).

  • When you inquire about the status of your order, we pass tracking information to the courier and provide you the results.

  • UPS: 1-800-PICK-UPS (1-800-742-5877) or
    USPS: 1-800-ASK-USPS (1-800-275-8777) or
    FedEx: 1-800-GO-FEDEX (1-800-463-3339) or

  • No! VTech does not pay return shipping costs. All products returned to us must be prepaid. We will, however, be happy to replace your defective item at a nominal charge. You are responsible for paying for return shipping. In the event that we conclude the product is defective, we will credit the cost of ground shipping back to you.

  • For damaged packages, please write an email to our support team ( within three days of the delivery. For misdelivered / lost packages, please call us on +1313-636-4786 within two weeks of your expected delivery date.

  • For orders placed online, any error in the address that results in a charge from the freight courier is the responsibility of the customer. VTech reserves the right to charge these fees once we are notified by the courier. Fees will be charged to the same account or credit card used on the original order.

  • First, check that cookies are enabled, and that cookies from are not being blocked. If those settings seem okay, try clearing your browser’s cookies and cache, then close and reopen your browser and try again. If all else fails, try closing all open programs and restarting your computer, or ordering from another computer.

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